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Privacy Policy

 

Greys Coach Travel is committed to protecting your privacy. This Privacy Policy explains how we use any personal information we collect about you when you use this website to make a Holiday or Excursion booking with us or subscribe to our Newsletter.

 

You may also wish to view our Excursion Terms & Conditions, our Holiday Terms & Conditions and our Cookie Policy.

 

When you book a Holiday or Excursion - what data we collect from you and what we do with it

We collect information about you in order to provide you with your holiday or excursion services.  The information we collect includes:

 

- Your name

- Your contact information including address, email address and telephone number

- Any travel preferences/needs you may have, e.g. access requirements to help with a disability, or dietary requirements

         

  • We may disclose your information to our service providers (tour operators, coach providers and taxi companies) order to provide you with your holiday or excursion experience. Only information that is strictly necessary for this purpose is disclosed.

  • Postal marketing - We may use your information to mail brochures to you via post.  You may opt out of receiving these by telephoning 01730 267543 or emailing us at info@greyscoachtravel.com.

  • We will not use your information to email you for marketing purposes, unless you have expressly subscribed to receive our newsletters and ticked the consent box (see below). 

  • Internal record keeping.

 

If you provide information on behalf of others, please note that you are responsible for ensuring that all members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in your dealings with us.

 

When you subscribe to our Newsletter - what data we collect from you what we do with it

If you consent to receive our newsletter we collect:

 

- Your name

- Your email address

 

  • This data will be shared with Mail Chimp, our email marketing service provider, in order to send you our newsletter via email.

  • A link to Mail Chimp's Privacy Policy is supplied on the sign up page to our newsletter or you can view it here.

  • You may opt out of receiving our marketing emails at any time by clicking on the unsubscribe link on the bottom of the email or emailing us at info@greyscoachtravel.com.

 

What we won't do with your information

We promise never to release your personal details to any outside company for mailing or marketing purposes.

 

Your Rights

  • You have the right to request in writing a copy of the information we hold about you and to correct any inaccuracies in your information.

  • You have the right to ask not to receive marketing material about our products and services.

  • You have the right to complain to the Information Commissioner's Office if you think there is a problem with the way we are handling your data.

 

Please email us at info@greyscoachtravel.com or write to us to stop receiving marketing material.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Links to other websites

Our website may contain links to other websites. Please note that we do not have any control over these websites and are not responsible for the protection and privacy of any information you may provide whilst visiting such sites.  Please refer to the privacy statement applicable to the website in question.

 

Changes to the Privacy Policy

We reserve the right to make changes to this policy to ensure we are keeping up-to-date with current legislation.  This Privacy Policy was last updated on 16th April 2018.

 

Useful Links

Online Dispute Resolution website – an official website managed by the European Commission and dedicated to helping consumers and traders resolve their disputes out-of-court.

Data Protection Act

Data Protection Act explained – A simple explanation of the Act and your rights from the UK Government website

Guide to the General Data Protection Regulation - GDPR guide on the Information Commissioner's Office website

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