Our Fair Trading Agreement sets out responsibilities which we at Greys Coach Travel have to you and which you in return have to us when a contract is made between us.
The contract is made when you make a booking and we accept it by written confirmation on the terms set out to you. When signing the Booking Form for your holiday (or if booking online have checked the box confirming that you have read the booking conditions)
you sign on behalf of yourself, and others named in your party, that you have read, understood and have accepted this Fair Trading Agreement and the Holiday information provided to you.
Your obligation is to pay the price of the holiday and recognise your liabilities should you wish to alter the holiday or make a cancellation. Our obligation is to provide you with the holiday you have booked. Our specification of that holiday and our terms are clearly stated to you.
Your contract is entered into with Greys Coach Travel. Any other subsidiary companies of Greys Coach Travel involved in the booking or management of your holiday shall be deemed to acts as our agents. This Fair Trading Agreement applies to all holidays sold.
1. YOU PAY A DEPOSIT
When you make a booking you must complete a booking form, accepting on behalf of all your party the terms of this Fair Trading Agreement, and pay a deposit per person as specified on each holiday itinerary. Any monies paid to your Travel Agent are held by him on your behalf until you receive our confirmation.
2. YOU PAY THE BALANCE
The balance of your holiday must be paid at least eight weeks before the holiday departure date. If you book within the applicable balance due period you must pay the full holiday cost at the time of booking. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit, and apply cancellation charges set out in Paragraph 4 "If You Cancel Your Holiday".
3. IF YOU CHANGE YOUR BOOKING
If, after confirmation has been issued, you wish to change to another holiday within the same brochure or change departure date we will do our utmost to make the changes, provided that written notification is received at our offices from the person who signed the booking form, or their Travel Agent, not later than the date on which the balance of the original holiday cost was due for payment. Any alteration by you made later than the original balance date will be treated as a cancellation of the original booking and will be subject to the cancellation charges set our in paragraph 4. Other alterations such as additional requests or change of pick up point MUST be notified to our office in writing.
4. IF YOU CANCEL YOUR HOLIDAY
You, or any member of your party, may cancel your holiday at any time provided that the cancellation is made by the person signing the booking form and is communicated to us in writing. As this incurs administration costs we will retain your deposit and, in addition apply cancellation charges up to the maximum shown below:
Period before departure within which written cancellation is received
Amount of cancellation charge shown as % of holiday price
More than 42 days
28 - 15 days
14 - 8 days
7 days - day of departure, or after
NOTE: If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges. In which case please contact us for a cancellation invoice.
5. IF YOU HAVE A COMPLAINT
If you have a complaint during your holiday, please inform our driver/courier or the representative who will do his/her utmost to resolve the problem immediately. We may not accept responsibility if you have not given us the opportunity to put the matter right at the time.
If the manner cannot be put right on the spot, you must notify us in writing within 14 days of the completion of your holiday and this must be sent to:
Greys Coach Travel
1 Stable Way
6. STATUTORY AUTHORITIES
Itineraries are formulated subject to the approval of the Traffic Commissioners and other relevant statutory authorities, and the company reserves the right to modify itineraries to conform with requests from the competent authorities in the United Kingdom and any other sovereign state through which the tours run.
7. CONDITIONS OF CARRIAGE
When you travel on an aircraft, train or ship, the conditions of carriage of the carrier apply and are subject to National and International conditions which may limit or exclude liability. Your contract made under the terms of this Fair Trading Agreement is subject to English law and jurisdiction. The Public Service Vehicle (Conduct of Drivers, Conductors and Passengers) Regulations as amended 1990, apply to all coaches throughout any holiday in the U.K.
8. OTHER IMPORTANT POINTS
On a Greys Coach Travel holiday you must not:
a) Bring a pet or any other animal, other than Guide Dogs.
b) Play music on the coach.
Excursions are included in the price of most holidays unless stated, and refunds cannot be made for passengers not wishing to go on these excursions. Admission fees to buildings, grounds etc. are not included in the price of the holiday unless otherwise stated in the itinerary.
Greys Coach Travel reserves the unconditional right to refuse a booking or terminate a passenger's holiday in the event of unreasonable conduct
1. RESERVATION OF YOUR HOLIDAY
Once you have made a booking, paid a deposit and signed a booking form (or if booking online have checked the box confirming that you have read the booking conditions) we will send you a confirmation invoice. At this point a contract is made between us.
2. YOUR HOLIDAY PRICE
The price of your holiday is guaranteed and will not be subject to any surcharges except for those resulting from Government action, for example VAT and additional holiday bonding requirements. In all cases we reserve the right to pass these amounts on in full.
Holiday prices include all coach travel, hotel accommodation and meals as specified in the holiday description and V.A.T. at the current rate where applicable. At the time of writing V.A.T. is not charged on the coach travel element of your holiday price. Morning coffee, afternoon teas and other refreshments are not included. Some hotels may make a small additional charge for porterage and tea or coffee served after lunch and dinner. Gratuities to hotel staff and drivers/couriers are discretionary.
3. IF WE CANCEL YOUR HOLIDAY
In certain circumstances we may have to cancel your holiday. Should this happen we will return to you all monies you have paid to us, or offer you a suitable alternative.
a) immediately prior to the departure date unless you have not paid for your holiday on full, if we then cancel your holiday you will be entitled to either an alternative holiday or a full refund
b) after the balance due date, except as a result of hostilities, political unrest or other circumstances amount to force majeure.
If we have to cancel or materially alter a tour, holiday or other travel arrangements after the date when the payment of the balance of the price becomes due, but not more than 14 days before your intended departure date, we shall ensure that you receive reasonable compensation.
If we cancel or materially alter a tour, holiday or other travel arrangements within 14 days of your departure date we shall ensure that you receive a higher level of compensation to that which would have been granted had the cancellation or material alteration occurred in excess of 14 days before your intended departure date.
Please note that it is necessary for there to be a minimum number of passengers in order to operate a tour. If cancellation is due to this reason, we will refund all monies paid by you.
4. IF WE CHANGE YOUR HOLIDAY
The arrangements for holidays are made many months in advance and changes are sometimes unavoidable. Most of these changes are, however, very minor but where significant we will notify you as soon as reasonably possible before your departure dates.
The following circumstances would be regarded as significant alterations: changes in resort area, reduction in quality of main hotels (not overnight hotels) or change in tour itinerary which involves a destination being completely eliminated from the original itinerary. In the event of a significant change you may decide to:
a) continue with the holiday as amended, or
b) accept an alternative holiday which we may offer you, or
c) cancel your booking.
If you choose a, or b we will pay you compensation on the scale of as follows. If you choose c, we will refund all monies paid by you, plus compensation on the scale to follow.
Period before departure within which a "significant compensation per person change is notifited to you or your travel agent
Compensation per person
More than 42 days
42 - 29 days
28 - 15 days
14 - 8 days
7 days - day of departure
5. WHAT HAPPENS TO COMPLAINTS
All complaints that are received are thoroughly investigated and customers kept informed at each stage of the investigation. Sometimes the investigation can take time awaiting response from hoteliers. We can normally reach an amicable settlement of the few complaints we receive, if the complaints found to be genuine.
6. OUR RESPONSIBILITY TO YOU
We accept responsibility for ensuring that all component parts of your holiday described to you are supplied to you to a reasonable standard. We accept responsibility for the acts or omissions of our employees, agents, sub-contractors and suppliers. We shall not accept responsibility or liability for death, bodily injury or illness caused to the signatory of the contract and/or any other named person on the booking form, except for negligent acts or omissions of our employees, agents, sub-contractors or suppliers. Any claims arising therefrom shall be subject to English law in respect of any questions of liability or quantum, and all proceedings shall be within the exclusive domain of the English Courts.
The following circumstances fall outside our direct control and accordingly we are not prepared to accept responsibility or liability.
a) Please remember that some amenities (e.g. hotel lifts, swimming pools etc) require servicing and cleaning and may not therefore be available at all times. Some services may be affected by weather conditions and their availability is entirely at the discretion of the provider of the service. Entertainment (particularly live entertainment) provided by hotels is frequently subject to demand and its nature and/or frequency may be varied if there is a lack of demand or insufficient numbers staying in the hotel.
b) We cannot accept responsibility for an accident or incident, which occurs due to the negligence of an air or sea company.
c) The published running times of services are estimates only and we will not be liable for any loss (howsoever caused) arising from delay or failure to operate services in accordance with published timings.
7. DEFAULT OF TRAVEL AGENT
In the event that a holiday was sold through a Travel Agent who defaulted, we guarantee your holiday on production of adequate documentation to establish the sale.